Goods Returns Policy


Read the General Conditions and accept the General Conditions in full. A form will be provided below for you to submit your request. Where applicable, provide a copy of the decontamination certificate via email.

Your request will then be processed and an authorisation number issued to you. Only at that time may you proceed with returning the goods, whilst observing the requirements as outlined herein.

Ensure the goods to be returned are clean, drained of fluids and in an uncontaminated condition, as stipulated herein.

Suitably pack the goods to avoid damage whilst in transit. A printed copy of this form (duly completed and bearing the authorisation number) shall accompany the goods and the outside of the package shall be clearly marked with the authorisation number.

Goods shall be returned to the following address:

Exheat Industrial Ltd
Threxton House
Threxton Road Industrial Estate, Watton, Norfolk
IP25 6NG, UK
Tel: +44 (0) 1953 886210
Fax: +44 (0) 1953 883853

General Conditions

The health and safety of our personnel is extremely important and for this reason Exheat Industrial Limited should be made aware of any hazardous materials that might have been in contact with your equipment and should this be the case you must provide certification that the goods being returned are no longer contaminated, as defined under EU directive 67/548/EEC applicable to dangerous substances. This information is required of you by law in order to protect Exheat Industrial Ltd. personnel from contaminated equipment. To reiterate, the equipment prior to shipment shall be decontaminated, removing all traces of hazardous contamination (as required under any local, national or international laws covering the transportation of dangerous and hazardous goods) and in conjunction with the EU directive, as stated. In other respects, goods shall be in a clean condition and drained of any fluids such that they are available for Exheat Industrial Ltd inspection.

As the person offering the equipment for shipment, it is your responsibility to ensure compliance with all applicable laws.

Only with authorisation from Exheat Industrial Ltd. granted (and an authorisation number issued to you) shall goods be returned. Failure to comply with this request may result in the goods being delayed or acceptance being refused and any resultant costs shall be borne by the customer. On our part and provided the goods are returned duly authorised, we endeavour to process all returned goods promptly, reporting back to you as quickly as practicable.

The customer is responsible for any and all shipping charges associated with returning the goods. These include (but are not necessarily limited to) import duty, taxes and any transport costs incurred from port to the Exheat Industrial Ltd address. The return of goods from outside the EU under Inward Processing Relief (IPR) procedures is not accepted.

Adequate insurance shall be taken by the customer as any goods lost in transit shall not be the responsibility of Exheat Industrial Ltd.

Goods shall be suitably packed to avoid damage whilst in transit. Failure to comply may void any existing EXHEAT warranty.

The customer hereby assumes any and all responsibility and liability in connection with or arising out of handling, use, disassembly, clean up, and/or operation of referenced goods and the company hereby agrees to indemnify and hold Exheat Industrial Ltd harmless against any and all damage or liability occasioned thereby.

Whilst assessing any returned goods, the customer shall be responsible for any reasonable costs incurred as part of the Exheat Industrial Ltd initial inspection. Such costs may be waived where the fault is established as a justifiable warranty claim, or where the customer subsequently proceeds with either a refurbishment or replacement goods order.

I have read and accept the General Conditions

Contact Name: Customer Name:
Contact Email: Address:
Contact Telephone Number:
Customer Reference Number:
Equipment Description & Exheat Industrial’s Serial/Batch Number (Or Drawing Number)
Reason for Goods being Returned
What actions do you require Exheat Industrial to take?
Additional Information:
Enter Validation Code: Validation Code
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